Privacy Policy
Effective Date: 2nd June 2025**
At Prestige Hydrosteam (“we”, “our”, “us”), we are committed to safeguarding the privacy of our customers, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store and protect your personal information.
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1. Information We Collect
We may collect the following information when you use our services or contact us:
a. Information You Provide
* Full name
* Contact details (address, telephone number, email address)
* Service address and job details
* Payment or billing information
* Enquiries, feedback or communications
b. Information Collected Automatically
When you use our website, we may collect:
* IP address
* Browser type and operating system
* Pages visited and length of visit
* Traffic source or referring website
We may use cookies or similar tracking technologies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.
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2. How We Use Your Information
Your information is used to:
* Deliver and manage our cleaning and customer services
* Respond to queries or customer support requests
* Process payments and send receipts or invoices
* Improve our website and services
* Send service updates or promotional messages (if you have opted in)
* Comply with our legal or regulatory obligations
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3. Sharing Your Information
We do **not** sell or rent your personal data. However, we may share it with:
* Trusted service providers (e.g., payment processors, booking platforms)
* Law enforcement or regulatory bodies, where legally required
* Business affiliates, only with your consent
All third parties are required to treat your data securely and in accordance with the law.
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4. Data Security
We implement appropriate technical and organisational measures to secure your personal data. However, please be aware that no method of online transmission or storage is completely secure.
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5. Your Rights
You have rights under UK data protection laws including to:
* Request access to your personal information
* Ask for corrections to inaccurate or outdated data
* Request deletion of your data, where appropriate
* Withdraw consent to marketing communications at any time
To make a request, please contact us using the details below.
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6. Data Retention
We retain your personal data only as long as necessary to provide our services, fulfil our legal obligations, or resolve disputes.
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7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy policies or content of such websites.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be published on our website with the revised effective date.
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9. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:
Prestige Hydrosteam
Email: info@prestigehydrosteam.co.uk
Phone: 07501962950
Website: prestigehydrosteam.co.uk